Policies

We know that rules & regulations aren’t anyone's favorite part of the process, but if we get them over with now, we can get on to the fun stuff!

Damages & Replacement Costs

We know that vintage items sometimes get a little too much love, so a mandatory non-refundable 10% damage waiver is added to every order. This covers normal wear & tear on our collection, but does not cover gross negligence – such as damage caused by children with sharpies (eeeek!) or pieces not protected from inclement weather. For items that are returned damaged (or not returned at all), a damage or replacement fee will be charged.

Delivery Fee

The majority of our clients elect to have us deliver & pick up their items, which we are more than happy to do! Delivery fees are based on the event location and the type of vehicle needed, and will be listed on your proposal. We have order minimums for deliveries to certain areas, including Washington, DC, Maryland & North Carolina. Pick up from our warehouse is available for most items as well! Our standard delivery and warehouse pick up hours are Monday-Friday from 9a-4p. Weekend and after hours requests can be accommodated, but may incur an additional fee.

Hold information

Once your proposal is put together, the items you have selected are “held” for you for two weeks and are unavailable for others to rent. After two weeks, if we do not receive a deposit to confirm the order, the proposal expires, and the items are released back into our inventory for others to reserve. A “Proposal Expiration Date” is listed at the bottom of the pricing page on every proposal for your reference.

Deposit Amount

Paisley & Jade requires a 50% non-refundable deposit to confirm your order and consider your event booked. The deposit amount required is listed at the bottom of your proposal and can be paid with a check or a credit card over the phone or using our secure online payment system. While putting a deposit down removes the items you have chosen from our available inventory, it doesn’t necessarily lock you in to using them – we are more than happy to make changes as your event gets closer.

Footer image courtesy of Bit of Ivory Photography.